PATIENT RELATIONSHIP MANAGEMENT
BONDING!: The Patient Relationship Management
Researched and developed by Oriel considering Indian healthcare conditions, BONDING is targeted at the Medical, Para-medical, and Support staff of Hospitals, Diagnostics Centres, Nursing Homes, Clinic Staff, and others associated with delivering healthcare services.
Online / Offline
Customized Program
Certificate
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Connect with us to customise a training programme for your healthcare organisation.
Programme Fee
₹ XX, XXX
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Limited seats per batch -
After paymnet; instant confirmation -
Get your certificate on completion
INTRODUCTION
Any form of illness, whether a major ailment or a simple cold, causes physical and emotional distress. This is the time for any medical practitioner to be gentle, patient, and understanding. Today, with advancements in medical sciences, healthcare service providers are investing substantially and equipping themselves with better technology, and functionally well trained medical, paramedical, and support personnel.
Yet, there are times when they have to increasingly attend to a galore of patient complaints, which are not always clinical but deal with interpersonal relations, professionalism, a lack of communication, and other behavioral issues of the staff.
Oriel presents BONDING, a training Programme on Patient Relationship Management (PRM) in Delhi that fills a long-felt void in the Healthcare Services Sector.
WHAT BENEFITS DOES IT PROVIDE
BONDING equips participants with good skills in professional conduct and effective communication. Through Patient Relationship Management in Delhi, participants will develop empathy, and sensitivity towards patients, helping them to handle patients, and visitors professionally, resulting in the creation of an efficient and friendly service-providing health organization.
HOW IS IT DONE METHODOLOGY
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Participative Lecture Mode -
Interactive Learning -
Roleplays & Practice -
Individual Analysis, Feedback, and Correction. -
Audio/Video aids.
What Does It Cover (A Snapshot)
Understanding Patients
Understand patient expectations, concerns and emotional needs.
Easing the Patient’s Woes
Learn how to respond with patience, empathy and sensitivity to help reduce patient anxiety and emotional distress.
Patient Care – Service Dimension and Facilitation
Develop a patient-focused approach to service delivery and create a smoother, more supportive healthcare experience.
Effective Patient Language and Communication Skills
Build effective communication skills to interact clearly and professionally with patients, visitors and their families.
Etiquette and Mannerisms
Develop professional etiquette, appropriate mannerisms and respectful behaviour across different patient interactions.
Being Professional in All Situations
Learn how to respond appropriately and maintain professionalism even when dealing with challenging or sensitive situations.
Project the Right Image
Understand how professional behaviour and service quality contribute to creating an efficient and friendly healthcare organisation.
Emotional Commitment to the Patients
Build genuine empathy and emotional sensitivity to create stronger, more meaningful relationships with patients.
WHO IS IT MEANT FOR
Researched and developed by Oriel considering Indian healthcare conditions, BONDING is targeted at the Medical, Para-medical, and Support staff of Hospitals, Diagnostics Centres, Nursing Homes, Clinic Staff, and others associated with delivering healthcare services.
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Doctors and Medical Professionals -
Nurses and Paramedical Staff -
Hospital Staff -
Diagnostic Centre Staff -
Nursing Home Staff -
Clinic Staff -
Healthcare Support Staff
Programme Details
Duration
2 Days
Mode
Online / Offline
Certification
Yes
Programme Fee
₹ XX,XXX
Choose Your Training Format
Flexible training formats designed around your organisation’s needs.
Individual Training
Personalised training designed for individual professionals.
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Flexible structure -
Online / Offline options -
Certificate available
Corporate Training
Customised training solutions designed for organisations and teams.
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Tailored to your requirements -
On-site / Online delivery -
Post-training support
PATIENT RELATIONSHIP MANAGEMENT
Ready to build stronger patient relationships?
Take the next step towards better patient communication, professional service and a more positive healthcare experience.