Crisis Management & ORM (Online Reputation Management): Sailing Through The Choppy Waters
Introduction
A crisis cannot be predicted and it could potentially strike a business anytime unannounced. The issue could be any ranging from – corporate governance to employee disputes, competitive sabotage, and incidents at a factory to regulatory action by the authorities, or simply a call by any rent-a course bridge—but, any which way, such a crisis invariably causes collateral damage. To handle and recover from it, you require a compelling strategy and impeccable implementation that could restore stability.
Our Programme offers training in comprehensive crisis management. It combines strategic planning with practical implementation to ways of protecting and rebuilding reputations to navigate complex scenarios.
Who Is It Meant For
Our Crisis Management & ORM Training Programme benefits Top Management and those from Operations and Frontline who are tasked with dealing with critical issues.
How Is It Done: Methodology
- Participative Lecture Mode
- Interactive Learning
- Roleplays & Practice
- Individual Analysis, Feedback, and Correction.
- Audio/Video aids.
What Does It Cover (A Snapshot)
• Simulation of Unexpected Crisis Scenarios
• Identifying Sources of Crisis
• Handling External Environment and Pressure Groups
• Pre-Emptive and Response Strategy
• Understanding Wet-Blanketing
• Identifying Priorities and Resolutions in Managing a Crisis Situation
• Key Initiatives to Convey the Right Message
• Communicating Key Messages in a Concise and Effective Manner
• Developing and Managing Internal Audiences
• Plugging Negative Leakages
• Managing Multiple Pressure Points and Addressing Core Issues
• Dealing with Public Opinion