Chitra RajputApril 14, 2025comment (0)Patient Relationship Management, Uncategorized

The Role of PRM in Improving Healthcare Outcomes

In healthcare, outcomes matter. But achieving better results isn’t just about more advanced treatments or high-tech equipment. It’s also about the relationships we build with patients—and that’s exactly where Patient Relationship Management (PRM) makes a difference.

PRM is more than a tool; it’s a strategy that helps providers foster trust, improve communication, and keep patients engaged. When done right, it leads to healthier individuals, happier care teams, and stronger communities.

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Chitra RajputMarch 17, 2025comment (0)Uncategorized, Corporate Grooming

The Role of Corporate Grooming in Leadership and Career Growth

We frequently hear in today’s corporate world that hard work, experience, and skill are the keys to success. However, our self-presentation is one of the other elements that can make a huge difference. Corporate grooming, which is usually taken for granted, is an important aspect of how we are perceived at work. It’s not merely about looking smart; it’s about how we conduct ourselves, how we communicate, and how we engage ourselves with others. This individual image and behavior significantly influence our work life, be it assisting us in securing a major promotion or establishing credibility with colleagues and clients.

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Chitra RajputFebruary 20, 2025comment (0)Uncategorized

Why is Media Training for Executives Important?

In the fast-paced world of today, executives are not only the leaders of the company but also the face and voice of the brand. Whether it is an interview, a press conference, or an exchange on social media, their words may have a really significant impact on public perception, trust from customers, and even stock prices. However, with this power comes high-pressure responsibilities in the form of interaction with the media. This is where media training becomes important.

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Chitra RajputFebruary 20, 2025comment (0)Uncategorized

​The Power of Personal Grooming in the Professional Workplace

Personal grooming is no longer just about looking good, it is also about feeling good and presenting the best version of yourself in today’s fast-paced and competitive world. Presentation in the workplace can sometimes speak volumes, affecting how you are perceived by others, as well as how you perceive yourself. From having a good impression to being a boost to self-confidence is always under looked yet an effective tool in the catapult of one’s career. 

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Chitra RajputDecember 31, 2024comment (0)Uncategorized

A Guide to Crisis Management Planning for Customer Service Leaders

At Oriel Academy, we understand that crises are inevitable—whether it’s a technology failure, a PR disaster, or a natural calamity. In these moments, your customer service team is often the first line of defense. They field panicked calls, soothe frustrated customers, and help maintain your organization’s reputation in the face of uncertainty. That’s why having a crisis management plan for your customer service team is not just an advantage; it’s essential for ensuring that your business can weather the storm and emerge stronger on the other side.

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