BONDING: The Patient Relationship Management:
BONDING - The Boon
Introduction
Any form of illness, whether a major ailment or a simple cold, causes physical and emotional distress. This is the time for any medical practitioner to be gentle, patient, and understanding. Today, with advancements in medical sciences, healthcare service providers are investing substantially and equipping themselves with better technology, and functionally well trained medical, paramedical, and support personnel.
Yet, there are times when they have to increasingly attend to a galore of patient complaints, which are not always clinical but deal with interpersonal relations, professionalism, a lack of communication, and other behavioral issues of the staff.
Oriel presents BONDING, a training Programme on Patient Relationship Management (PRM) that fills a long-felt void in the Healthcare Services Sector.
What Benefits Does It Provide
BONDING equips participants with good skills in professional conduct and effective communication. Through BONDING, participants will develop empathy, and sensitivity towards patients, helping them to handle patients, and visitors professionally, resulting in the creation of an efficient and friendly service-providing health organization.
Who Is It Meant For
Researched and developed by Oriel considering Indian healthcare conditions, BONDING is targeted at the Medical, Para-medical, and Support staff of Hospitals, Diagnostics Centres, Nursing Homes, Clinic Staff, and others associated with delivering healthcare services.
How Is It Done: Methodology
- Participative Lecture Mode
- Interactive Learning
- Roleplays & Practice
- Individual Analysis, Feedback, and Correction.
- Audio/Video aids.
What Does It Cover (A Snapshot)
- Understanding Patients
- Easing the patient’s woes
- Patient Care- Service dimension and facilitation
- Effective Patient Language and Communication Skills
- Etiquette and Mannerisms
- Being professional in all situations / Acting Appropriately in all situations
- Project the Right Image: Efficient and Friendly Organization
- Emotional commitment to the patients
- Today’s Operating Environment
- Creating positive services buzz and engaging patients as goodwill ambassadors
- Maintaining the PRM
- Continuity – get it, keep it, and grow it