Mumbai
Coming Soon
Hyderabad
Coming Soon
Because Healing Starts with How You Treat People
What Does It Do
What Does It Do
- Good professional conduct
- Personal Effectiveness & Teamwork
- Communication & Soft skills
- Developing Empathy and sensitivity towards patients and their attendants
- Professional handling of patients and their attendants
- Managing Image and Equity through personal conduct
What Does It Do
BONDING! equips participants with skills for good professional conduct and effective
communication. In addition, BONDING! enables participants to develop empathy and
sensitivity towards patients and their attendants helping to handle them professionally.
Thereby, creating an efficient and service-friendly ‘Health Services’ organization and brand.
Who Is It Meant For
BONDING! equips participants with skills for good professional conduct and effective
communication. In addition, BONDING! enables participants to develop empathy and
sensitivity towards patients and their attendants helping to handle them professionally.
Thereby, creating an efficient and service-friendly ‘Health Services’ organization and brand.
Who Is It Meant For
This program is ideal for everyone involved in healthcare service delivery, including:
- Non-medical staff (e.g., front desk, billing, housekeeping- non-medical staff)
- Para-medical staff (e.g., nursing assistants, technicians)
- Medical staff (e.g., doctors, nurses, specialists)
- Staff of Diagnostics Centres, Nursing Homes, and Clinics
It is perfect for individuals looking to upskill in:
- Soft Skills for Nurses and Paramedical and support staff
- Patient Relationship Management
- Corporate Grooming for doctors and support staff
- Doctor-Patient Communication training
What Does It Encompass
Topics Covered in the Program
Part-1
Understanding the Operating Environment and the need to be
Different as a 'Healthcare Service Brand'
Identifying Our Core Audiences
Managing & Handling Patients and Attendants - Their Behaviour and Expectations
Patient Services -Bringing the Service Dimension into Action
Being Sensitive, Caring, and Communicating Commitment
Projecting the Right Image of the Organisation and the Self
Patient Comeback -Creating the 'service' buzz
Being a goodwill ambassador of the organisation
Part-2
How to be a Professional
Overcoming Nervousness, Shyness, and Fear
Good Etiquette & Mannerisms - Mastering Professional Conduct
Personal Grooming and the 'right' image
Basic Behavioural Skills
Understanding Courtesy and Protocol
Managing Conflict
Part l
- Understanding the Operating Environment and the need to be
- Different as a 'Healthcare Service Brand'
- Identifying Our Core Audiences
- Managing & Handling Patients and Attendants - Their Behaviour and Expectations
- Patient Services -Bringing the Service Dimension into Action
- Being Sensitive, Caring, and Communicating Commitment
- Projecting the Right Image of the Organisation and the Self
- Patient Comeback -Creating the 'service' buzz
- Being a goodwill ambassador of the organisation
Part 2
- How to be a Professional
- Overcoming Nervousness, Shyness, and Fear
- Good Etiquette & Mannerisms - Mastering Professional Conduct
- Personal Grooming and the 'right' image
- Basic Behavioural Skills
- Understanding Courtesy and Protocol
- Managing Conflict
This training helps create an efficient, service-friendly "Health Services" organization and brand.
Methodology:
The training methodology includes:
Participative lecture mode and interactive learning
Demonstrative and practical orientation
Role-plays and practice
Group discussions
Individual analysis, feedback, and correction
Audio/video aids, including recordings and replays
The Boon - Benefits of the Program
The BONDING! program offers several benefits:
- Better services for patients
- Improved patient satisfaction
- Fewer patient and visitor complaints
- Cordial relationships between staff, patients, and attendants
- Staff professionalism is reflected, creating a buzz for their efficiency and friendly handling of issues
- Helps put a smile on patients' and staff members' faces.
- Leads to speedy recovery, a sound reputation, and a lot of "BONDING!"
- Bonding the best communications and soft skill programme for healthcare professionals’ nurses, billing staff, and doctors
It will help you put a smile on your patient’s face and staff alike resulting in speedy recovery, sound reputation, and loads of BONDING!
About Oriel Academy
Oriel Academy is an executive coaching organisation offering training programmes in Crisis & Media Management, Communications & Soft Skills, Patient Relationship Management ( PRM) and ORM.
Since its inception over two decades ago, Oriel Academy has served blue-chip clients across various sectors including BFSI, Oil & Gas, Maritime, Healthcare, Infrastructure, Chemicals and Aviation, by providing cutting-edge customised programmes through its proprietary methodology of applied learning.
Oriel’s clientele for dedicated Workshops includes names such as American Express Bank, Newgen Software, Aztecsoft, Unit Trust of India, Indian Oil Tanking Ltd, Jotun Chemicals, Aquapharm, Gulbrandson Chem, Maritec NV, Andromeda Shipping, Jet Airways, L & T, TATA Telecom, Karvy Group to name a few.
