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PRM PROGRAMME
BONDING equips participants with good skills in professional conduct and effective communication. Through this program, you will develop empathy, sensitivity towards patients, handle patients and visitors professionally.
Mumbai - 21st November 2026
Hyderabad - 28th November 2026
Mumbai : 10am - 5pm
Hyderabad : 10am - 5pm
Mumbai : Svenska Design Hotel, SAB TV Road, Shastri Nagar, Andheri West, Mumbai - 400053, Maharashtra
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Hyderabad : Quality Inn Residency, Public Garden Road, Opposite Nampally Metro Station, Hyderabad - 500001, Telangana
ABOUT THE PROGRAMME
Explore the PRM Programme through a focused workshop designed to introduce participants to its key concepts, practical applications, and learning opportunities.
Discover the programme structure and gain a clearer understanding of how it relates to your professional development, career progression, and practical industry requirements.
KEY BENEFITS —
A focused learning experience to help you build confidence, strengthen your skills, and connect with other professionals.
Enhance the quality of patient care through effective communication and professional interactions.
Build patient trust and deliver a positive healthcare experience through better relationship management.
Minimise patient and visitor complaints through responsive communication and effective issue handling.
Strengthen relationships between staff, patients and attendants through empathy and mutual understanding.
Reflect your organisation's professionalism through efficient service and a friendly approach to handling concerns.
Workshop Schedule —
Provisional breakdown of planned learning sessions. Timings will be updated once confirmed.
Session 01
Overview of objectives, core themes, and foundational concepts.
Session 02
Understanding patient behaviour, managing expectations, and handling interactions professionally.
Session 03
Delivering quality patient services through empathy, care, sensitivity, and effective communication.
Session 04
Projecting the right organisational image, mastering etiquette and mannerisms, and understanding courtesy and protocol.
Session 05
Creating a positive service experience that encourages patient return visits and building goodwill
as an ambassador of the organisation.
LEARN FROM THE EXPERTS —
A focused learning experience to help you build confidence, strengthen your skills, and connect with other professionals.
Khalid Jamal is an award-winning Communications, Media and Crisis Management trainer with over 35 years of experience. He has counselled 500+ organisations, coached senior leaders, co-founded Aria Finishing School, received prestigious PR awards, contributed to leading publications, and authored Facing the Electronic Media.
PRM Concepts
Interactive Learning
Practical Applications
Neeta Patil holds a Doctorate in Psychology and has nearly 30 years of experience in Training, Organisational Behaviour and Human Resources Management. She specialises in psychometrics to improve employee performance and efficiency. She has worked as a consultant with KEM Hospital and Tata Cancer Hospital and was a longtime columnist for Mumbai’s Daily Mid-Day.
PRM Concepts
Interactive Learning
Practical Applications
Need More Information?
The PRM Programme Workshop is designed to help participants understand patient relationship management concepts and explore practical approaches to improving patient interactions and experiences.
The workshop is intended for healthcare professionals, hospital administrators, patient relationship teams, and others interested in strengthening patient engagement and communication.
Topics include PRM fundamentals, patient communication, practical applications, case studies, and interactive discussions.
The workshop date, timings, and venue will be announced. Register your interest to receive updates once the details are confirmed.
Use the Register Now button on this page and complete the registration form to express your interest.
